Your safety comes first

Your questions and our answers about our corona measures

YOUR CAREFREE HOLIDAY

The highest hygiene precautions have always been very important to us. Your safe and relaxing vacation is our top priority. We have worked out a extensive concept so that both are guaranteed.

Resort

1. When is the resort open again?

Therme Laa - Hotel & Silent Spa has been open again since May 29th, 2020.

The opening times of the day spa are: 9 a.m. - 10 p.m.

2. What hygiene and safety measures have been taken for the guests?

The safety of our guests and our employees is our top priority. It goes without saying that all necessary safety and hygiene measures such as face masks for all employees, regular disinfection of contact areas in the resort (e.g. tables, bar, hotel reception, door handles and also key chains) complement our already very high hygiene standards.

3. Do all guests have to wear mouth and nose protection?

As part of the new measures taken by the federal government, which came into force on September 14th, 2020, our guests are obliged to wear face masks in all areas for safety reasons. Face masks are also required in the buffet area of ​​our restaurants (hotel, thermal baths, SILENT SPA), as well as for massage & cosmetic treatments. The entire bathing area including the sauna is excluded from this rule. We also ask you to keep a sufficient distance (at least 1 meter) from one another and from employees.

Together we are trying to further contain the spread of COVID-19 in Austria with these measures. Thank you for supporting us in this common cause!

 

4. What precautions are there to keep the distance in the restaurant (breakfast / dinner)?

The legal hygiene and distance rules are observed in the restaurant and our employees wear face masks. You will be placed by our service staff at the entrance (no free choice of seat).

5. How much distance must be kept in the water?

We ask for your cooperation in order to take responsibility for the safety of the other guests and employees. The maximum number of people per pool is indicated at the entrances. The minimum distance of one meter must also be observed in the water.

6. Is the sauna area open and which regulations apply here?

The sauna world is open to day and hotel guests! Due to the legal regulations, the number of guests in the sauna world and in the individual saunas is reduced. The maximum number of guests per sauna is written in front of the respective sauna.

In the sauna world, infusions without fronds or additives such as creams / salts etc. are currently offered. The very high hygiene standards we have already applied are supplemented by additional measures for your safety. All saunas are disinfected after each sauna session. Please also keep a minimum distance from other guests in the sauna.

7. Are all areas of the resort open and have the opening times changed?

All areas have been accessible since May 29th, 2020.


Depending on the circumstances, it may be necessary to temporarily adapt the opening times of individual areas. We will publish this information on our website in a timely manner.

8. Are massages and cosmetic treatments possible? Are there any regulations that have to be complied with?

Massages and cosmetic treatments are only possible after prior reservation (+43 2522 84700 555). Please note that you as a guest as well as our employees must wear face masks. Our very high hygiene standards that have already applied so far are supplemented in this area by additional measures for your safety.

Current opening times for massage & cosmetics: 9 am to 7 pm

9. Do I have to observe special rules for my child in the thermal bath?

Please make sure that the legal hygiene and distance rules (e.g. cough and sneeze etiquette) are adhered to, even with the smallest ones. Children aged 6 and over must wear mouth and nose protection during massages.

The children's entertainment in the Kinderland is available for a maximum number of 5 families at the same time. Here, too, the health of our guests has top priority!

Therme | SILENT SPA

1. Is the thermal bath of Therme Laa also open to day visitors?

Yes

2. Must a face mask be worn in the water?

No, you can swim and enjoy unhindered in the water. Please also pay attention to the distance to other guests.

3. What precautions are there in the thermal baths in order to be able to keep the distance?

You get even more personal space in the lounger areas of the resort! Due to the distance rules to be kept according to the applicable ordinance, the loungers to be occupied will also have more distance from one another. The very high hygiene standards we have already applied are supplemented by additional measures for your safety.

4. What restrictions are there for day guests in the thermal bath?

You do not have to wear a face mask in the entire bathing area including the sauna. In all other areas, however, from September 14th, 2020, our guests are obliged to wear face masks.

The very high hygiene standards that have already been in force are supplemented by additional measures for your safety. Due to the recommendation of the Federal Ministry of Health, the number of guests in the sauna world and in the individual saunas is greatly reduced. We also ask you to keep a sufficient distance (at least 1 meter) from one another and from employees.

5. As a day guest, what should I also pack in my swim bag?

Please bring a face mask with you.

As part of the new measures taken by the federal government, which came into force on September 14, our guests are obliged to wear a face mask in all areas for safety reasons. Face masks are also required in the buffet area of ​​our restaurants (hotel, thermal baths, SILENT SPA), as well as for massage & cosmetic treatments. The entire bathing area including the sauna is excluded from this rule.

6. Can I consume as usual in the thermal spa restaurant or at the beach bar?

You are welcome to enjoy our entire culinary offer as usual in the thermal bath and hotel restaurant - with more space between the tables for your safety!

Please note, that from September 14th, 2020, onward, our guests are obliged to wear face masks in every area including the buffet area of ​​our restaurants (hotel, thermal bath, SILENT SPA; bathing area and sauna are excluded from that rule).

Hotel

1. Will there still be a buffet in the restaurant for breakfast and dinner?

Yes, you are welcome to help yourself at the buffet in accordance with the current federal government regulations (disinfectant dispensers and disposable gloves are available for you).

Please note, that from September 14th, 2020, onward, our guests are obliged to wear face masks in every area including the buffet area of ​​our restaurants (hotel, thermal bath, SILENT SPA; bathing area and sauna are excluded from that rule).

2. Is the restaurant in the hotel also open to external guests?

Yes, the restaurant has also been open to external guests since June 26th, 2020.

Please note, that from September 14th onward, our guests are obliged to wear face masks in every area including the buffet area of ​​our restaurants (hotel, thermal bath, SILENT SPA; bathing area and sauna are excluded from that rule).

3. What else should I pack in my suitcase as a hotel guest?

Please bring a face mask with you.

As part of the new measures taken by the federal government, which came into force on September 14th, 2020, our guests are obliged to wear face masks in all areas for safety reasons. Face masks are also required in the buffet area of ​​our restaurants (hotel, thermal baths, SILENT SPA), as well as for massage & cosmetic treatments. The entire bathing area including the sauna is excluded from this rule.

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