Cancellation policy

Bookings via daily rate can be cancelled free of charge until 06:00pm one day prior to arrival. If you cancel your reservation later or in case of noshows we charge 100% of the reservation amount.

Packages can be cancelled free of charge until 06:00pm five days prior to arrival. If you cancel your reservation later or in case of noshows we charge 100% of the reservation amount.

Not cancellable | not refundable: Non-refundable rates & Stay More Pay Less rates

Please find the valid GTCs here.

Let your travel insurance make sure nothing can go wrong

Have you ever booked a holiday only to have something unforeseen muddle up your plans? We know this can happen, and because we want you to have the best experience with us no matter what happen, we’d like to recommend you take out the great cancellation insurance “Hotelstorno Plus” offered by the “Europäische Reiseversicherung” travel insurance. You can easily sign up for it here.

HOTELSTORNO PLUS

To make sure you aren’t faced with cancellation fees, we recommend you sign up for “Hotelstorno-Plus“ cancellation insurance. You can find out what coverage includes and other bonus features offered in the PDF document below. There is even a possibility of booking your very own “private guardian angel”!

Should you have questions, please feel free to call us at +43 (0) 2522/ 84 700 733 or send us an e-mail to  hotel.reservierung@therme-laa.at.